Help Desk Senior Technical Consultant

Client of Forstaffing Published: April 2, 2025
Location
Mumbai - Goregaon East, India
Job Type
Category

Description

Must Haves:

-Office 365 - 6+ Years

-Microsoft Team - 6+ Years

-Microsoft Exchange - 4+ Years

-Microsoft OneDrive - 4+ Years

-Microsoft Outlook - 4+ Years

-Sharepoint - 2+ Years

-Desktop Support - 3+ Years

-8-10 years of work experience with helpdesk and technical project background

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Certifications -  One MS Office 365 or Azure Certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500)

 

Additional Guidelines :

Work from office (4 days working from office and 1 day work from home)

Timings:  12.30 pm to 9.30 pm

Location – Mumbai Goregaon East, Nesco

Travel time should be max. 1 hour 15 minutes.

Interview Mode: 1st round In-Person, 2nd round Virtual, 3rd Round In-person

 

 

Hiring Company Details:

Head Office- USA

Mumbai Office – Goregaon

Domain- Accounts

It is an MNC

People Strength- 4K+

About the company: EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,000 employees and more than 400 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.  EisnerAmper (India) Consultants Pvt. Ltd. (“EA India”) is a subsidiary of Eisner Advisory Group LLC (“EA Group”), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP.EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 500 professionals supporting our global clientele from a range of startups to Fortune 500 entities.

 

 

About the Vacancy:

Designation –  Outsourced IT Senior Technical Consultant (Help Desk)

Experience required – 8-10 years

Reporting To: Manager

 

JOB SUMMARY:

 

We are seeking an Outsourced IT Technical Consultant for our Mumbai, India office. We are looking for someone who thrives in a growing environment and provides clients with exceptional services.

What Work You Will be Responsible For:

  • Provide remote support of end users' desktops, servers, and networking infrastructures.
  • Helpdesk support of MS Office 365 applications and Azure
  • Interact with end users to troubleshoot general IT issues and security applications.
  • Assist senior engineers on new or existing projects and deployments.
  • Manage client networks, Backups, Firewalls, and Security
  • Project planning and development
  • Documentation of systems and projects
  • System monitoring of client networks and managed services.
  • Software deployments, patches, updates, and reporting
  • Able to work on different schedules throughout the day, including weekends.

Basic Qualifications:

  • An Excellent attitude, looking to GROW and work as a team player.
  • 8-10 years of work experience with helpdesk and technical project background
  • Experience with Microsoft Windows Desktop and Server Editions
  • Experience with user creation/management in Active Directory, Entra/AzureAD
  • General knowledge and experience with firewalls, routers, wireless networks, and security
  • Familiar with productivity applications and networking under Microsoft Windows and Mac OS
  • Experience with configuration, installation, and support of desktops
  • Experience with Microsoft Office 365 and Azure Virtualization
  • Experience working with Office 365 Business tenants.
  • A working knowledge of networking concepts (Security+, Network+, CCNA, or similar is a +)
  • WatchGuard, Fortinet, SonicWALL, Firewall Experience a PLUS
  • Capable of adapting and learning new technologies quickly
  • The ability to communicate technical ideas in simple terms.
  • A clean-cut appearance for virtual meetings
  • ConnectWise Experience a PLUSCertifications
  • One MS Office 365 or Azure Certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500)
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