Description
Must-Haves for this role :
ServiceNow Certified Systems Administrator (CSM).
5+ years of experience on the ServiceNow platform.
Bachelor's degree in Computer Science or equivalent experience.
Ability to fix system vulnerabilities, especially MID Servers, as identified by 5/3 Information Security.
Experience applying ServiceNow patches and facilitating clone downs, backups, and restores.
Skilled in extracting data from ServiceNow tables for audit and business needs.
Experience securing passwords in a vault.
Proficiency in disaster recovery testing and ServiceNow instance recovery.
Strong technical documentation skills, particularly for procedures and incident remediation.
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Adaptability to learn new skills and stay updated with ServiceNow best practices.
Strong teamwork, communication, and adherence to 5/3 Bank Core Values.
Nice to Haves :
Technical Skills - Nice to Have
- ITIL v4+ certification
- ServiceNow CIS – SPM
- ServiceNow Now Mobile
- ServiceNow CIS-ITOM Certification
- ServiceNow CAD Certification
- ServiceNow CIS – Service Mapping
Only immediate joiner- Max. 2 weeks
Interview Process: 3 rounds of interview
About the company:
Head office – Headquartered in Santa Clara, California
Job location in India - Bangalore
Team Strength- 3K+ people
About the Company: It is a digital products and platforms company that provides impactful results to its customers across North America, Europe, and Asia-Pacific. Founded in 2000, the company employs over 3000 people and is a recognized top employer. Tavant is creating an AI-powered intelligent enterprise by reimagining customer experiences, driving operational efficiencies, and improving collaboration. Leader in IDC MarketScape for warranty and service contract management, Tavant Warranty is a next-generation warranty management software solution. It uses AI and machine learning capabilities that transform the warranty and service process by constantly adapting to an analytics-first decision-making engine. The solution enables manufacturers to make intelligent warranty decisions, allowing businesses to concentrate on more complex and significant value-driven problem statements. Tavant KK is a wholly owned subsidiary of Tavant Technologies Inc., At Tavant KK we are looking for a Business Analyst to join our team in bringing value to our customers within the Manufacturing Industry in Japan. In this role, we are looking forward to personnel with the below roles and responsibilities.
About the position:
Designation ServiceNow Engineer(CSM is must)
Experience required- 5-8 years.
Reporting To: Manager
Vacancy: 12
Interview Processes- 2rounds of technical interview + 1 round managerial round
Work from office role
ABOUT THE ROLE:
Job Description:
ServiceNow Engineer GENERAL FUNCTION We are looking for an experienced ServiceNow Engineer who how the ability to support the platform as an administrator.
This includes, but is not limited to the following:Will be expected to provide a best-in-class service to our 5/3 ServiceNow users and stakeholders including promptly and courteously answering their questions and resolving their issues.
Ability to troubleshoot and resolve ServiceNow incidentsA deep understanding of how ServiceNow works, and how it is configured.
Performance monitoring including an understanding of uptime and response time and how to tune the system for optimal performance.
User Administration including Groups, Roles and access issues.
Administer ServiceNow Code Releases.
Perform ServiceNow Upgrades including facilitating testing and the Skip process.
Installing and updating plugins.
Diagnosing Discovery issues.
Familiarity with Service Mapping and its operation including troubleshooting maps that fail.
Managing ServiceNow licenses and license reporting.
The ability to create reports and dashboards to track trends and report on issues.
The ability to read code and notify Developers when their code has a defect.
Experience supporting and troubleshooting integrations to other systems including REST, SOAP and ServiceNow Spokes.
Must be able to fix Vulnerabilities on the system, especially the MID Servers, as identified by the 5/3 Information Security Department.
Must be able to apply ServiceNow Patches.
Must be able to facilitate Clone Downs as well as backups and restores.
Must be able to extract data from ServiceNow tables as needed by Audit, Business Controls and other Stakeholders.
Must have experience securing passwords in a vault.
Must be able to perform Disaster Recovery Testing.
Must be able to work with ServiceNow to recover our Instance from a secondary site if the primary ServiceNow site becomes unavailable.
Must be able to write technical documentation, especially with respect to procedures and incident remediation in the form of ServiceNow Knowledge Articles.
Must be able to learn new skills as needed.
Must stay current with the latest ServiceNow best practices.
Will be expected to be a team player, to communicate and collaborate and adhere to 5/3 Bank Core Values.
Ability to work independently As an engineer in the ServiceNow team, you will be part of an Agile/Kanban team supporting the ServiceNow infrastructure, tools and integrations as well as acting as level 3 escalation for the Service Desk.
Being assigned to an Agile/Kanban team means this role also participates in all agile driving activities including daily SCRUMs and after hours releases support.
You will also be expected to follow best practice standards and participates in review, refine and documenting these standards.
Accountability for doing the right thing for customers and colleagues ensures that actions and behaviors drive a positive customer experience.
While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
You will be part of every stage of support including supporting the development process, prototypes, proof of concepts as well as the production environment.
As a member of an Agile/Kanban team, you will be required to participate and document all work in the form of User Stories.
As the escalation for incident support, you will be responsible for direct customer contact, accurately assessing and triage the incidents and evaluate any requests that come in.
This role will require a self-starter that is adaptable and willing to learn as well as a cooperative team player. Someone that doesn’t wait for work to be assigned to them but goes after work to improve the team and their performance.
Duties and Responsibilities:
Monitor and manage incident work queue
Required Hands on experience with ServiceNow ITOM, Discovery, Service Mapping implementations.
Well rounded on the ServiceNow Platform with focus on ITOM development and configuration on ServiceNow platform.
The engineer must be comfortable in understanding and diagnosing ITOM solutions, API integrations, Flow Designer, Catalog Item creation, Custom Applications, Platform Health and Security, Automatic Testing Framework (ATF), and Mobile.
KNOWLEDGE & SKILLS REQUIRED:
Must be knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, Discovery, Service Mapping, and REST API Integrations Required
Knowledge of ServiceNow Architecture
Knowledge of ITOM processes
Technical Skills –
Must Have Certified Systems Administrator - CSM5+ years experience on ServiceNow platform
Bachelor’s Degree in Computer Science or equivalent experiences
Technical Skills – Nice to Have
ITIL v4+ certification ServiceNow
CIS – SPMServiceNow
Now MobileServiceNow
CIS-ITOM Certification
ServiceNow CAD Certification
ServiceNow CIS – Service Mapping